Booking & cancellation policies

Booking Fee

We politely request that a minimum of £10 per person booking fee is paid to secure and confirm certain treatments and packages, this is then deducted from the outstanding balance on the day of your appointment.

Cancellations

Whilst we understand that it is not always possible to make your appointment, If you need to reschedule or cancel please try and give us at least 72 hours notice.

Appointments cancelled or rescheduled within 72 hours are not liable to any cancellation charges

If a booking fee has been paid and an appointment rescheduled within 48 hours we will swap that date for you without incurring any fee's, any appointments cancelled will incur the loss of your booking fee.

CANCELLATIONS OR THE NEED TO RESCHEDULE WITH LESS THAN 48 HOURS NOTICE WILL RESULT IN THE LOSS OF YOUR BOOKING FEE

For appointments where no booking fee has been paid a cancellation charge of £10 will be added to any future bookings if cancelled with less than 48 hours notice.