As advised on your information received when booking your treat these are the terms you agree to when making an appointments

Booking Fee

We politely request that a minimum of £15 per person booking fee is paid to secure and confirm treatments and packages, this is then deducted from the outstanding balance on the day of your appointment.

Booking fee's are non refundable but may be transferrable to another date if that request is received with more than 3 full working days notice (requests received out of spa opening hours will be taken from the next working day)

Cancellations/ Reschedules

Whilst we understand that it is not always possible to make your appointment, If you need to reschedule or cancel please try and give us at least 3 working days notice 

Appointments rescheduled with more than 3 full working days can be moved to an alternative date without loss of monies paid in addition you will not liable to any additional charges, however the part payment booking fee is NOT refundable if you cancel your appointment

BOOKINGS WITH LESS THAN 48 HOURS NOTICE REQUIRE FULL TREATMENT COST 

Our T&Cs are in line with industry standards, if you have any questions please do contact us to discuss this.